Philippine Airlines Reviews

Please Share Your Experience Flying with Philippine Airlines!
Write Your Review in the Comment Box Below

Here are some suggestions for what to include in your review:
  • Flight Route (Ex: Manila to Bacolod)
  • When did you travel? (Month & Year)
  • How was your overall experience?
  • How was the value for money?
  • Was your seat comfortable?
  • How was the staff service?
  • Did you enjoy the meals or snacks?
  • How was the in-flight entertainment?
  • Would you fly with this airline again?
  • Would you recommend this airline to friends or family?

12 comments:

  1. - Flight Route: Manila – Bangkok – Manila
    - When did you travel: June 2012
    - How was your overall experience: Satisfied
    - How was the value for money:
    - Was your seat comfortable: Yes
    - How was the staff service: Smiling all the time. Very helpful and accomodating
    - Did you enjoy the meals or snacks: Yes. Full meal was served
    - How was the in-flight entertainment: Not working due to technical issues
    - Would you fly with this airline again: Yes
    - Would you recommend this airline to friends or family: Yes

    ReplyDelete
  2. -Flight Route : Manila - San Francisco
    -When did you travel: December 2012
    -How was your overall experience: Satisfied
    -How was the value for money: Can afford it
    -Was your seat comfortable: It was
    -How was the staff service: It was good
    -Did you enjoy the meals or snacks: Yes. Meals are all on-time
    -How was the in-flight entertainment: It was a little funny
    -Would you fly with this airline again : In my every flight
    -Would you recommend this airline to friends or family?: yes

    ReplyDelete
  3. HI, I travelled Mabuhay (Business) class with Air Philippines in December 2013 from Hong Kong to Manila

    The flight was fantastic, and the service on board was 2nd to none, everything was perfect in the air.

    However, I had to purchase my ticket again before I was allowed to fly as Air Philippines insist i have the Credit Card which was used to book the flight (6 months proir) which I did not have.

    I reluctantly paid and have now been waiting 5 months for a refund.
    I have never eperienced such poor service with any company, its such a shame that the service on the ground is so poor when the service in the air is amazing.

    I would never fly Air Philippines again purely beacuse their customer support is so crap - never again.

    ReplyDelete
  4. I was on a flight From Manila to Hong kong on an A321, flight was a bit delayed, Cabin staff were nice, Comfortable seat, Food was good, Price was fair and it was a smooth trip.

    ReplyDelete
  5. Flight Route: SFO - Manila - SFO
    When did you travel? (Month & Year): 2013
    How was your overall experience? Terrible
    How was the value for money? Satisfactory
    Was your seat comfortable? No, the economy class seating is too small. I'm a big person.
    How was the staff service? Satisfactory
    Did you enjoy the meals or snacks? No.
    How was the in-flight entertainment? IFE unit is broken.
    Would you fly with this airline again? No. They have a monopoly on direct flights to the Philippines from SF so you don't really have a choice.
    Would you recommend this airline to friends or family? No.

    ReplyDelete
  6. Manila - Singapore

    Aircraft - A330-300

    The food was good at all Fa is good ! Just need avod for the entire Flight

    OVERALL RATINGS . 8.5/10

    ReplyDelete
  7. Manila-Riyadh August 3, 2014
    My question is did PAL change his business strategy from Legacy to Budget Airlines in terms of Services? Not good experience, with the price of USD 531.00 one way, its not cheap and seat are very small. The A330 has no J Class, with few seats for Premium Economy & the rest are Economy seats. Cabin Crew are not train to handle Passengers needs. How come a most essential during the flight to avoid dehydration which is WATER are running out Mid-Flight? Cabin crew served the meal after 1 and 1/2 hour after take off and provide a glass of juice with small can of water. Then, after 1 hour, cabin crew came to collect the used tray. Passenger in mid section asking for a water then after 2 hours non of the water came and when we approach cabin crew, she said that we are running out of water with a sarcastic answer for all the passengers asking for it. them I asked for Orange Juice but nothing came again, then, I asked for a coffee but again nothing came until we landed. After we arrived in RUH while waiting for our Car Lift, many of passengers chatting about their different experiences and the way PAL crew treated them. Definitely, that is my last flight using PAL. The Filipinos are well known for their hospitality but in PAL as well as their cabin crew, they are destroying this traits.

    ReplyDelete
  8. They lost my bag and have not been able to find it, despite the fact that I had a direct flight and it's been 48 hours now.

    ReplyDelete
  9. The "Seamless Experience" is anything but that. From Vancouver, BC, Canada my wife and I went to visit Iloilo City last August 2015. When we arrived in PAL, Terminal 2, Manila we went to pick up our baggages at the carousel downstairs. There were so many unclaimed boxes in the carousel area. We were told to buy a "pre-paid baggage allowance" coupon/ticket because from abroad 1 passenger is allowed 2 X 50 lbs suitcases/boxes + 1 hand carry of 15 lbs and a computer/ladies bag. The domestic ticket only allows a passenger for 1 - 20 kg box baggage. We arrived at 8:45 p.m. or 2045 hrs so the PAL counters were closed upstairs until the next working day. We waited outside in the August heat, tired and sweaty....
    Our flight to Iloilo City was on 4:30 a.m. or 0430 hrs so we waited for the PAL counters to open. We learned that we will now be handled by PAL Express a subsidiary of PAL International that brought us to Manila. PAL Express charged us P3,800 for the extra 50 lb box we have brought from Vancouver. We were not able to buy the "pre-paid baggage allowance" and paid the freight for the 20 kg at P190/kg. When we went home we only have 1 baggage each. That is another frustrating story.
    For International passengers proceeding domestic north or south of Manila International be sure to claim your baggages and check them in yourself in the domestic counter even if you have to pay through the nose for your extra baggage. You don't want to arrive in Davao City waiting for 2 hours at the carousel for your baggages that are still in Terminal 2.
    You will not escape this twilight zonal episode as all Philippine domestic flights are handled by PAL Express (even if you took other international airline from abroad, aside from PAL International like JAL or Cathay).
    The TRIP BACK...Our flight PR 116 was scheduled to depart at 7:00 p.m. or 1900 hrs from PAL T2, Manila to Vancouver International. At 6:00 p.m. Mr Boss Short Hogg from PAL announced there will be a document check of all passengers for Vancouver, Canada. We boarded at 6:45 while the document check was still going on. Our plane departed Terminal 2 at 8:00 p.m., one hour LATE of the schedule.
    When we returned to Vancouver we only have 1 baggage each. PAL International have fuel savings from us but we never got any credit for these. We checked in early so our baggages were probably loaded first. When we arrived in Vancouver, BC, Canada our baggages were the last to be unloaded because we waited for 2 hours for our baggages at the carousel. Why would the airline punish passengers who checked in early by loading their baggages in the bowels of the plane and unload them last ???? Tired but glad to be back from the orient zone.
    That is the "Seamless Experience" that PAL International is peddling here in North America. Instead it is an experience that taxes your patience after you have flown for 14 hours, tired, sweaty and anxious to arrive at your destination.

    ReplyDelete
  10. The "Seamless Experience" is anything but that. From Vancouver, BC, Canada my wife and I went to visit Iloilo City last August 2015. When we arrived in PAL, Terminal 2, Manila we went to pick up our baggages at the carousel downstairs. There were so many unclaimed boxes in the carousel area. We were told to buy a "pre-paid baggage allowance" coupon/ticket because from abroad 1 passenger is allowed 2 X 50 lbs suitcases/boxes + 1 hand carry of 15 lbs and a computer/ladies bag. The domestic ticket only allows a passenger for 1 - 20 kg box baggage. We arrived at 8:45 p.m. or 2045 hrs so the PAL counters were closed upstairs until the next working day. We waited outside in the August heat, tired and sweaty....
    Our flight to Iloilo City was on 4:30 a.m. or 0430 hrs so we waited for the PAL counters to open. We learned that we will now be handled by PAL Express a subsidiary of PAL International that brought us to Manila. PAL Express charged us P3,800 for the extra 50 lb box we have brought from Vancouver. We were not able to buy the "pre-paid baggage allowance" and paid the freight for the 20 kg at P190/kg. When we went home we only have 1 baggage each. That is another frustrating story.
    For International passengers proceeding domestic north or south of Manila International be sure to claim your baggages and check them in yourself in the domestic counter even if you have to pay through the nose for your extra baggage. You don't want to arrive in Davao City waiting for 2 hours at the carousel for your baggages that are still in Terminal 2.
    You will not escape this twilight zonal episode as all Philippine domestic flights are handled by PAL Express (even if you took other international airline from abroad, aside from PAL International like JAL or Cathay).
    The TRIP BACK...Our flight PR 116 was scheduled to depart at 7:00 p.m. or 1900 hrs from PAL T2, Manila to Vancouver International. At 6:00 p.m. Mr Boss Short Hogg from PAL announced there will be a document check of all passengers for Vancouver, Canada. We boarded at 6:45 while the document check was still going on. Our plane departed Terminal 2 at 8:00 p.m., one hour LATE of the schedule.
    When we returned to Vancouver we only have 1 baggage each. PAL International have fuel savings from us but we never got any credit for these. We checked in early so our baggages were probably loaded first. When we arrived in Vancouver, BC, Canada our baggages were the last to be unloaded because we waited for 2 hours for our baggages at the carousel. Why would the airline punish passengers who checked in early by loading their baggages in the bowels of the plane and unload them last ???? Tired but glad to be back from the orient zone.
    That is the "Seamless Experience" that PAL International is peddling here in North America. Instead it is an experience that taxes your patience after you have flown for 14 hours, tired, sweaty and anxious to arrive at your destination.

    ReplyDelete
  11. Today (9th of December 2015) PAL PR720 12.45 from Terminal 2 MNL to LHR, took off and soon returned to MNL due to a "technical reason". The same reason delayed it's initial take off.
    $600 USD economy fair one way (with little tax) seems expensive for such an old and potentially dangerous aircraft.
    Apparently the A343 (probably one of the old leased ones from Iberia) had a problem with a wing...
    Thank God everyone was safe.

    ReplyDelete
  12. •Flight Route (Manila to Iloilo)
    •When did you travel? (March 19 2017 )
    •How was your overall experience? Great
    •How was the value for money? Definitely
    •Was your seat comfortable? Comfortable
    •How was the staff service? Good
    •Did you enjoy the meals or snacks? yes
    •How was the in-flight entertainment? None
    •Would you fly with this airline again? Yes
    •Would you recommend this airline to friends or family? Yes


    I Flew with my Girlfriend and we were given nice seats near the bulkhead. I always like flying with Philippine Airlines because of the good service and they never treat people like cattle. They used the new Airbus A321 NEO with the winglets. Overall great experience flying with them. Would love though if they put an entertainment system in the economy class

    ReplyDelete

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