Air Asia Reviews

Please Share Your Experience Flying with Air Asia & Zest Air!
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  • When did you travel? (Month & Year)
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39 comments:

  1. AirAsia Philippines is the worst airline for me.

    I frequently travel and never had major problems with other airlines.

    Truly disgusted at how they care for their customers. I made reservations and paid for 3 tickets (with 2-3 pax each) last April 19, 2013.

    On May 24, 2013, they sent mass notices of flight cancellations aka reschedule-without-new-dates emails to customers. Apparently, all flights scheduled for June 15 onwards leaving Clark were cancelled.

    Almost a month had passed and no updates were given. A lot of us were left in the dark as to the status of our flights and our money!

    I religuosly followed up on all their channels (e-form, twitter, facebook, etc.)...to no avail!

    With the help of Civil Aeronautics Board c/o Atty. WyrLou Semidio (Legal Head) and DTI c/o Ma. Carolina I. Carbonell (OIC Consumer Assistance and Protection Division), I finally was able to get updates and they started to process my refund.

    I filed for refund on May 29. It’s now July 3 and AND STILL NO REFUND has been credited to my bank account falsely claiming that I still have not submitted my bank details and asking me to file, yet again, another E-form.

    Worst customer service. Worst airline. I felt robbed in broad daylight.

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    Replies
    1. same thing with me. what a disgusting airline!

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    2. same here. they offered cheap airfares, that's why we booked our flight from clark-sg. however, 2 months before our trip we got an email that our flight has been cancelled. i filed for a full refund last July 16 2013 thru their website's e-form, twitter and fb acct. i made a follow up every other week and every ff up is so tiresome coz their customer service doesn't address my concern. they claimed that the refund has been forwarded to my bank acct last aug 7 2013. however, it's almost a month now and the amount is not yet credited.
      so stressful and frustrating.

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    3. I fully agree, we travel a long way to finally arrive at Clark but they suddenly cancelled it. Our flights were rescheduled to Manila but no sorry or anything for compensation. It adds several hours travel to our destination. Nothing for compensation. Very poor. Last time AirAsia for us. Cheap yes, but cheap service too.

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    4. Fully agree. The only way to have a chance to get a refund is to involve the Civil Aeronautics Board. I am currently in the middle of this process and Air Asia sent their reply to the Legal Department that they will pay. For me, never Air Asia Philippines again.

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  2. AirAsia is a fun airline.

    I've taken AirAsia Philippines twice (once fron Kuala Lumpur and once to Hong Kong).

    Booking with them is easy. I was also able to change my booking easily with no problems.

    The cabin isn't boring at all since the choice of colors was smart with black seats. There is also a quite zone with seats that have red covers.

    The cabin crew are very friendly and tidy. They served every passenger with a smile on their face.

    Cabin crew also immediately go out of the galley when you need them.

    It's really worth taking this airline because you will have, as one of their taglines say, "A RED-HOT EXPERIENCE!"

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    Replies
    1. You sound like a staff of Air Asia desperately trying to uplift your company. You disgust me. Shame on you.

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  3. Flight cancellations here and there! should not be allowed to accept payments and bookings by the countries they fly from.

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  4. My flight with Zest Air last Aug. 2 was delayed for almost 12 HOURS. Our original flight was re-booked to another flight that was scheduled the same day. Apparently, Zest Air Management has no intention on explaining what was the cause of the delay since no Supervisor or Manager was able to address our complaints. It's very disappointing that ZEST AIR HAS NO RESPECT FOR ITS CUSTOMERS!!!

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    Replies
    1. yes They have no repect. And they will send their clerks in attempt to take care for your grievance.

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  5. Airasia/pilipinas is a shit airline..cancelling flights willy-nilly without an ounce of empathy for those affected,nor any assistance with re-booking with them via Airasia/Malaysia or Zest,as has happened to me ,Clark to KL and return.
    I am booked again for two more excursions(involving the Clark legs)But I have heard NOTHING from them re the cancellation of any flights from Clark.
    In FACT..Airasia/Pilipinas have NO records of those up-and -coming booked flights..both of which have booking codes which I have quoted to them,via their website.
    Steer clear of Airasia..they may go broke,but they won't inform anyone..they'll just keep their netsite open and keep auto-booking we foolish travelers seeking cheaper flights.
    Also..i spent hours writing a review of my flight experience with them,but the page would not send because the cabin question three was jammed on"ecomomy",even tho' it was economy i had flown...piss-poor,and not worth all the grey hairs and expletives uttered trying to get anywhere with them when things go egg-shaped!!Now..i will see if this comment will send...crossed fingers and testicles...!!

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  6. In the phil, take pal if schedule of the airline permits. Most reliable company in rp!

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  7. This is to formalize my complaint on AIR ASIA ZESTAIR. Our flight Kalibo-Mla (Z2273) last Dec 30, 2013 ETD 3:00pm was moved down to 4:20pm. But we boarded the plane 9:30pm.Let me give you the lowdown on our terrible flight.

    Our flight was at 3:00pm, so we left our hotel at 10:30am to make sure we comply with the 2hrs before flight requirement. Upon check in, we were informed that the 3:00pm flight has been bumped down to 4:20pm. But tickets issued still reflected the original 3:00pm ETD. 4:20pm came & went with vague explanations of the delay & status of our flight. To make a long story short, we waited 8.5 hours in NAIA4/MIA! I stormed the check in booth at 8:00pm to request them to serve us food due to the super long wait. They acceded but we were served a measly carinderia meal & 375ml bottled water. My sister had LBM the next day & until the next 2 days, including fever.

    We’ve always flown Zest Air & this is the first time this happened. I want to know what happened/why flight was really delayed & source of the food they served us.

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  8. I like AirAsia. It's a well organized airline and usually on-time. I just can't stand the LCC terminal at KLIA where they fly from. I hope this new terminal comes up soon.

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  9. "I'M SO SORRY MA'AM BUT WE CAN'T DO ANYTHING ABOUT IT MA'AM" THIS IS THEIR MOST REPEATED SCRIPT WHEN YOU CALL THEIR HOTLINE WHICH IS OPERATED BY PARROTS! KEEPS ON REPEATING NONSENSE THINGS. THEY WON'T HELP BUT WOULD ONLY ADD TO YOUR MISERY! SO PATHETIC SERVICE, NO WONDER THE MOST HIGHEST COMPLAINTS FOR 2014. I KEPT ON POSTING WITH THEIR SITE FOR OTHERS TO BE AWARE OF WHAT KIND OF SERVICE THEY HAVE, BUT SAD TO SAY, THEY BLOCKED TO THEIR OTHER POST.

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  10. Air Asia Zest - Worst Customer Service Airline shared a link.Dec 9, 2013 · ATTENTION: IMPORTANT NOTICEAs per Civil Aeronautics Board representative, the joint DOTC and DTI Administrative Order No. 1 Series of 2012 otherwise known as the Air Passenger Bill of Rights of the Philippines clearly indicates that approved refund requests SHOULD BE PAID-OUT BY THE AIRLINE COMPANY WITHIN FIFTEEN (15) WORKING DAYS!All unpaid refund therefore that are more than FIFTEEN WORKING DAYS already are a clear violation of the provision in law.The Civil Aeronautics Board is currently on the process of penalizing the airline for such violation. All affected passengers are therefore requested to send their refund-related complaints to the CAB via http://www.cab.gov.ph/online-passenger-complaint-form This is to further expedite and make our case againts Air Asia Zest stronger. Thank you very much!http://www.cab.gov.ph/online-passenger-complaint-formwww.cab.gov.ph7 Likes·4 Comments

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  11. I am at the moment trying to get refund of $1218 because of 2 surnames on the tickets did not quite match on passport....they did not want to give a receipt untill I threatend to put their name all over the WEB and that got the result! ▲I Their eform would not allow me to upload relevant files and yet I managed on their FB page...but was told to use their eform instead..Iam very angry and will soon use FB, TWITTER..social media...local radio and ofcourse CONSUMER AFFAIRS...surely a nation can not allow an airline to transport their citizens without legal protection!
    That maybe the only option left..to use the law to change their flawed business model.

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  12. worst worst airline

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  13. Hearing this from the comments..i will not patronize this airline and will endorse it to my friends their worst services..

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  14. NEVER EVER BUY TICKETS FROM AIRASIA , MY REFUND WAS APPROVED LAST JULY 31, 2014. AND UP UNTIL NOW I HAVENT RECEIVE ANYTHING. THEY WERE CLAIMING THAT MY REFUND WAS ALREADY SENT TO THE BANK, BUT AFTER ASKING THEM THE ARN, THEY ARE ALWAYS SAYING THAT IT WAS ALREADY RELATED TO THE CORRESPONDING DEPARTMENT!!!!

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  15. Is this true anyone heard about this?

    http://www.supermorgy.com/2014/11/air-asia-partners-with-manny-pacquiao.html

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  16. I dont know what rules do u have all i want is get my terminal and taxes fee

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  17. I have bad experience when we have so many to hold in airport .but when we go to chek in they said we can go to terminal 4. But when i go their.they said they cannot giv my refund and thier cause i buy my ticket online .what should i do plz help me answer i waiting thier last day for so long time in the middle of hot weather..what i should i do i so dis appointed for that reason ..im waiting for your kind answer plz

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  18. And my ticket is june 9 back to manila what should i do..would u der help me ..

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  19. Pls what happen next can u do pls help me thank..remember im one of ur costomer pls

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  20. Air asia said wait for 60 days until now past 60 days my refund is they cannot give to me what kind of of company is that my sister is always buy a ticket in that airline but until now they cannit give my refund ...

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  21. Air asia said wait for 60 days until now past 60 days my refund is they cannot give to me what kind of of company is that my sister is always buy a ticket in that airline but until now they cannit give my refund ...

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  22. I totally agree worst airline!

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  23. Flight Z2-765 which was scheduled to depart from Manila to Cebu on 17 July 2015 at 03.00Pm (1500H) and flight Z2-766 which was scheduled to depart from Cebu to Manila on 19 July 2015 at 04:50Pm (1650H) BUT to my GREAT DISMAY, BOTH FLIGHTS were DELAYED and RETIMED, and yes we waited for more than FIVE (5) HOURS! And as a result of my delayed flights, I missed two (2) important meetings on said days (presentation and rehearsals, etc.), and incurred an additional cost for the hotel venue I’ve rented for the rehearsal’s final run and programs. I practically lost not just thrice as much as the amount I paid for my tickets. THE WORST AIRLINE EVER!!!

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  24. FUCK Air Asia Airlines!!!!!!! where the fuck do I begin, Our flight from Kalibo-Incheon 22 Sept 15 was a nightmare, starting at the check in, The same carry on that I brought into the country no items added same weight, their staff told me I was over the weight limit (7KG), in which I removed some items to meet this requirement, and then put the items back in my bag (idiots) once we receive our tickets and proceeded to the "Gate" if that is what you call it, we were met with a fucking Guard that informed us we had to pay a terminal fee like WTF!!!!!! 700 Pesos which comes to about 16 bucks for one person just to enter the fucking terminal!!!!! No where else even in my native country The Good ole USA as greedy as they are do not charge a fucking terminal fee. once we were granted access our bags passed thru another security conveyor where my Girlfriend's lighter (which by FAA standards you are permitted 1 non Zippo type lighter) and some spray (less then 100ml, another FAA policy) were confiscated, its like they make up their own fucking rules.... Never again will we ever fly this busted as airlines!!!!!!!!!!!! Oh this was a fucking International AP!!!! it was about the size of a convenient store.........

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  25. AirAsia PH retimed my flight earlier, which conflicted with my other schedules. Since my sched for that day is very tight, I requested that it be retimed to a much later flight or have it cancelled instead. Their answer not possible and that we just go for no show.. which means thank you 10,000 pesos!!

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  27. I've made a mistake to fly several times with AirAsia. First of all, they crash more often than any other airline in the Asia. Second, four times I was flying with them, and four times there was a delay of 2-5 hours. Now, I'm sitting in Cebu airport and waiting for their flight to Manila with a delay of about 4 hours, while Cebu Pacific and PAL have already sent 2 flights each. Third, the customer service is simply non-existent. Try to get anything from them, they simply don't respond to emails and never return calls. So, don't be attracted to their promos. They are worthless.

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  28. I've made a mistake to fly several times with AirAsia. First of all, they crash more often than any other airline in the Asia. Second, four times I was flying with them, and four times there was a delay of 2-5 hours. Now, I'm sitting in Cebu airport and waiting for their flight to Manila with a delay of about 4 hours, while Cebu Pacific and PAL have already sent 2 flights each. Third, the customer service is simply non-existent. Try to get anything from them, they simply don't respond to emails and never return calls. So, don't be attracted to their promos. They are worthless.

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  29. AVOID FLYING WITH AIR ASIA PART 2

    4. I've approached the passenger assistance desk of AirAsia in NAIA 4 several times to check on any updates. When I approached them at around 8:30 PM to ask what time we are boarding the flight with the new ETD of 8:45PM, I was then advised that the aircraft has already landed and that it should be in a couple of minutes. After 5 minutes, I clarified the new ETD and was informed THAT SHE WAS MISTAKEN, THAT THE AIRCRAFT HAS NOT YET LANDED and that the ETD IS NO LONGER 8:45PM. She previously told me that any updates will immediately be announced yet she waited for a couple of passengers to go to their desk before being forced to make the announcement. This was the same lady who told me the first time around that the delay was caused by ramp congestion (default reason) and THAT I STILL HAVE PLENTY OF TIME TO GO OUT THE AIRPORT AND MAYBE SMOKE SOME CIGARETTES. Thank you AirAsia for putting my lungs as your top most priority and being on time as your least concern.

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  30. AVOID FLYING WITH AIR ASIA PART 3

    5. It was around 7:45 PM when they started handing out banana loafs and a tiny bottle of water as snacks/compensation for being delayed 2 hours or less. I did not get any of these snacks because I did not want agree to their compensation and because I knew that we would be stuck in the airport for at least 3 hours total. This would mean that AirAsia should provide a meal instead of a snack. At around 8:45 PM, I asked them if they will be ordering meals instead of snacks, they said NO and that even if they do, it would take them 2 hours to do it. THEY DISTRIBUTE JOLLIBEE MEALS, JOLLIBEE DOES DELIVERY FOR 30 minutes OR LESS. Also, when I brought up the options for passengers with flights 3 or more hours delayed (meals, refund or reaccommodation), the same lady who told me to light a cigarette outside, said that these options are only available if the flights are delayed for at least 4 hours. I IMMEDIATELY SHOWED THEM THE PAGE FROM THE GOVERNMENT GAZETTE stating the Air Passenger Bill of Rights, to which they then asked if I wanted a refund. ..........???

    6. The top of the cherry is ROWELL MAƑOZA, who at around 9:00 PM came out of nowhere together with the manager who needed a make-up tutorial, asked me to weigh and measure my hand carry luggage. I told him that I have measured this and it's exactly 56cm X 36cm X 23cm. I know the dimensions by heart because I've measured my luggage several times and AirAsia nor Cebu Pacific or PAL has asked me to check this luggage in prior to this incident. When I asked for a tape measure or a rule to show them the exact measurements of my luggage conforms to their requirements, he said that THEY DO NOT HAVE A TAPE MEASURE BECAUSE THEY ARE NOT A CLOTHING COMPANY. Where did you hire this person from? The sweatshop? I've always travel light whenever I go home to Manila. You can check my history in your system. MY LUGGAGE IS 56in X 36in X 23in and perfectly fits the cabin aisle and cabin compartment. I WANT A REFUND FOR THE FORCED and OUT OF THEIR WHIM CHECKED BAGGAGE.

    7. I attempted to record the different inconsistent reasons and advice they gave me and the other delayed passengers. THEY SAID THAT I SHOULD RESPECT THEM AND THAT CAPTURING THEM ON VIDEO WOULD BE REASONS TO OFFLOAD ME. How can I be offloaded if I'm not even on the aircraft yet? IS THIS REASON ENOUGH THAT A GROUND CREW CAN THREATEN A PASSENGER DENIED BOARDING? IS THIS WHAT AIRASIA RESULT TO WHEN YOU GET CORNERED?

    I AM NO LONGER INTERESTED IN FLYING WITH ANY AIRASIA FLIGHT. I WILL ALSO ACTIVELY ENCOURAGE PEOPLE TO TRAVEL WITH ANY AIRLINE OTHER THAN AIRASIA, through social media and word of mouth.

    FIX YOUR PROBLEMS OR LEAVE THE DOMESTIC FLIGHTS TO PAL AND CEBUPAC.

    You may reach me at rdemabildo@gmail.com

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  31. Don't ever board on this Airline, for you will be always delayed for many hours. we booked a flight to someplace but ended up waiting 10 hours before we got on board. In exchange for waiting 10 hours because of delayed flights, they only gave us chicken joh meals from jollibee but did not give us refund! Our flight is scheduled 8:10 pm but we boarded 3 am already! Believe me delay happens everytime on their planes and whichever destination you choose using this airline!Their excuses were something like an aircraft malfunctioned that caused a domino effect on other planes. DON'T EVER BOOK A FLIGHT IN AIRASIA because the refund will be given only after 90 days and there is no emergency rebooking service available! You'll end up forfeiting your flight for emergency situations! VERY POOR SERVICE QUALITY in my opinion!

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  32. They don't refund if you are offloaded...unlike other airlines you may process your refund. Really had a bad experience with Air Asia.

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